Privacy policy

Your trust means everything to us.

At Koolex, we only collect the information needed to make your shopping experience smooth and secure.

What Information We Collect

When you place an order, we may collect:

• Name
• Phone number
• Email address
• Shipping address
• Payment details (processed securely through payment partners)

How We Use It

Your information helps us:

• Deliver your orders
• Send shipping updates
• Provide customer support
• Improve your shopping experience

And that’s it.

What We Don’t Do

We never sell or rent your personal information to anyone.
Your data stays safe with us and is only used to serve you better.

Trusted Partners

We may share necessary details with trusted services like:

• Payment gateways
• Shipping partners
• Website analytics tools

But only what is needed to complete your order.