Refund policy

At Koolex, we genuinely want you to love what you ordered.
If something doesn’t feel right, don’t worry — we’ll sort it out together 🤝

When Can You Request a Return?

If your order arrives with:

• A damaged product
• A defective item
• The wrong product

Just let us know within 7 days of receiving your order.

Send us a message with:

• Your Order ID
• A photo or short video of the issue

Our team will check it quickly and guide you through the next steps.

A Few Things to Keep in Mind

To keep things fair for everyone in the Koolex family:

• Products should be unused and in original condition
• Returns cannot be accepted for used or intentionally damaged items
• Orders returned because of incorrect address or unreachable phone number cannot be refunded

Refunds

Once we verify the issue:

• Refunds are processed within 5–7 business days
• The amount will be sent to your original payment method
• For Cash on Delivery orders, we’ll transfer the refund to your bank account/UPI ID or desired payment option.

Order Cancellation

Changed your mind? It happens 🙂

You can cancel your order within 12 hours of placing it.
After that, the order may already be on its way to you.